Refund and Returns

(i) At our www.jadibutistore.com (hereinafter referred to as the platform), we can decide the process for crediting the applicable refund/return against the various acceptable conditions, If the payment for the order was done from your side, then a refund/return for such payment will be processed to your original payment method.

(ii) Customer may make the refund/return request within 48 hours from the receipt of Products, if the product(s) so delivered is/are not as per the ordered quantity, agreed specifications, and/or found defective in nature. Further, the refund/return request cannot be made beyond the aforesaid period of 48 hours. We shall not accept the refund/return request from the customer after the expiration of the aforesaid time period. We require the images of the product/ images of the box/ received invoice along with a query for the product/ products under refund/return request therefore you will share the same in original conditions to us on our below-mentioned email within 48 hours of products delivery
Email:customercare@jadibutistore.com It is noted that after inspecting the conditions of the delivered products through images it will be decided whether the return shall be initiated or refund shall be initiated, after getting the internal management approval.

(iii) If you have selected Cash on Delivery and the order has been delivered. It is noted that if the delivered orders are not matched as per the conditions mentioned above (ii) then clauses (i) and (ii) shall come into effect.

(iv) Following are the conditions applicable to the refund process: –

In case any consignment is R.T.O./in Transit/damaged/lost/misrouted/ confirmed by L.S.P. (After validation by JadiButiStore Team, Refund can be initiated within 48 hours)
In case any consignment is wrong/not as per specification/damaged etc. delivered to the Consumers. The consumer may place the refund request within 48 hours from the date of delivery (After validation by JadiButiStore Team, Refund can be initiated, within 48 hours)

Refund Methods & Time Frame

For Prepaid Orders:

Available refund method

Wallet’s / Credit Card/ Debit Card / Net Banking Account (Credited to Bank Account) / UPI Linked Bank Account / Chargeback

Refund Time-frame

Within 24 working hours, the refund will be initiated and it will take up to 7-10 working days to reflect in your original source account it may vary from time to time.

Pay on Delivery (for C.O.D.) Orders

Available refund method

NEFT to Bank Account

Refund Time-frame

Within 24 working hours, the refund will be initiated and it will take up to 7-10 working days to reflect in your original source account it may vary from time to time. You may share your bank details with us for getting the refund amount once you connect with our customer care executive.

**The Bank Details can be shared through the channel as suggested by our customer care executive.

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